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Customer Service
Click and Collect
Click and Collect – Collect from a chosen location in partnership with UPS or from a selected Jo Malone London Boutique.
Your order will be dispatched and delivered to your chosen collection point (UPS Access Point™) or Jo Malone London Boutique within two to five business days of placing your order.
How it works
Choose from over 2500+ local shops nationwide or from one of our selected Jo Malone London Boutiques regionally and collect your order at your convenience. (Participating local shops are part of the UPS Access Points™ network.)
Delivery will be within two to five working days of placing your order. You will receive an email to tell you when your order is ready to collect.
Simply proceed through the checkout to choose your preferred collection point. You can then pay by credit / debit card or PayPal.
When collecting you order
Please bring the following:
If someone else collects your order on your behalf, they will be asked for your photo ID as well as their own
You will be asked to sign for the package, to confirm receipt
You will receive an email collection reminder on day 3 and 7 after delivery if you have not yet collected your order.
Your order will be sent back to us if not collected within 10 days.